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  • Can you tell me a little more about the Severe Weather Exercise?
    This exercise will thoroughly test your organization’s standard operating guidelines and associated policies related to a spontaneous severe weather incident in which staff and patients are required to shelter in place, triage treatment is needed and a loss of critical infrastructure is experienced as a result of storm damages. What’s included? Pre-exercise checklist Templated messages for inviting community partners A short training video Guide for conducting the exercise as the controller and evaluator Offsite support team to run the simulation with inputs to “drive” the scenario and test plans, policies and procedures A fill-in-the-blank after-action report that can be completed in under an hour Still have some questions? Schedule a quick call with one of our friendly team members to discuss your unique needs!
  • Can you tell me a little more about the Hazardous Materials Exercise?
    This exercise will thoroughly test your organization’s standard operating guidelines and associated policies related to catastrophes that can result from the transportation of chemicals. This scenario can result in loss of critical infrastructure, damage to facilities, the need to take the HVAC system offline, outside persons seeking shelter within your facility, the need to establish a triage treatment center and/or establish a shelter-in-place order. What’s included? Pre-exercise checklist Templated messages for inviting community partners A short training video Guide for conducting the exercise as the controller and evaluator Offsite support team to run the simulation with inputs to “drive” the scenario and test plans, policies and procedures A fill-in-the-blank after-action report that can be completed in under an hour Still have some questions? Schedule a quick call with one of our friendly team members to discuss your unique needs!
  • Can you tell me a little more about the Active Threat Exercise?
    This exercise will thoroughly test your organization’s standard operating guidelines and associated policies related to a number of safety or security concerns, including intruders and active shooter scenarios. The facility and patients could be placed in danger from verbal and physical threats of violence, bombing, shooting, and other acts of violence. Make sure your team is prepared to shelter-in-place, establish a triage treatment center, oversee the reunification process and liaise with local law enforcement personnel. What’s included? Pre-exercise checklist Templated messages for inviting community partners A short training video Guide for conducting the exercise as the controller and evaluator Offsite support team to run the simulation with inputs to “drive” the scenario and test plans, policies and procedures A fill-in-the-blank after-action report that can be completed in under an hour Still have some questions? Schedule a quick call with one of our friendly team members to discuss your unique needs!
  • What tasks will I need to complete as part of this training exercise?
    Below are few of the tasks these exercises will need you to complete to ensure you receive the best possible experience for your exercise: Invite the community partners you'd like to have at your exercise Watch a short training video (less than 8 minutes) Complete the exercise as the controller & evaluator (with our team supporting you by running the simulation offsite) And once we provide you with your after-action report, you will have the needed information to complete your local improvement plan by simply filling in the blanks. While this is a high-level overview of what you can expect, our team is prepared to accommodate your unique needs. We are standing by to support you every step of the way!
  • How much time will I need to complete the training?
    In less than 8 hours time, you can have this year’s exercise done, with all the documentation needed to meet the federal requirements. This includes all of your pre-work, conducting the actual exercise and completing your improvement plan. This is nearly an 80% reduction in the typical time commitment that this federal requirement can take! Why continue investing your time in exercise planning, document development, phone calls, emails, and so on when we are here to help alleviate that burden?
  • What if I get stuck?
    Although most clients are able to breeze through the checklist unassisted, you can rest assured that our approach will not leave you feeling abandoned or confused. With our support, your team will have everything needed to conduct a functional exercise, even if you get stuck or have a question along the way.
  • What aspects of my exercise will be tested?
    We test a variety of aspects of your emergency operation plans, policies and guidelines. If you have a specific area of concern before the exercise that you’d like us to focus on more deeply, please just let the team know at the time of booking and we will be glad to accommodate those requests.
  • What if I need to reschedule or cancel my date?
    Re-booking Your Exercise: We understand the ever-changing nature of the healthcare world and are happy to re-book your exercise with at least one week’s notice. Our team of professionals will work with you to find a new time that suits the schedules of all your key personnel. However, suppose a real-world emergency or other similar unforeseen factors impact your facility. In that case, our team will work with you to reschedule this exercise any time before your scheduled exercise gets to 50% completion. After reaching the exercise halfway point, we will have enough information to complete an AAR. Through a unique survey provided to the customer, you will be able to take that real-world emergency that impacted you during the exercise and apply that information to your exercise After-Action Report as well. Cancelations/Refunds: Unfortunately, due to the preparation needed to ensure a successful exercise experience for you, Torchlight cannot offer refunds on canceled events with less than two weeks’ notice. However, we will work with you to reschedule the exercise date or provide you with a coupon code that can be redeemed at another time. With more than two weeks’ notice, you will receive a full refund OR, at the discrection of the customer, a coupon voucher that can be used when you are ready to re-schedule your exercise.
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